1. About this policy
This policy explains how Get Coaching Pty Ltd (ACN 622 877 585, ABN 37970981212, trading as Architect2Entrepreneur™, handles your personal information.
We have chosen to handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not we are currently required to. We think that is the right way to treat people, and privacy law in Australia is moving in that direction anyway.
By using our website or our services, you agree to this policy.
2. What we collect
Information you give us:
- your name and email address, when you download our ebook or subscribe to our emails;
- your phone number, if you provide it;
- what you tell us on booking forms, including your answers about your career and what you are stuck on;
- what you tell us during coaching sessions;
- your billing details and purchase history; and
- anything else you choose to send us, including replies to our emails.
Information we collect automatically:
- your IP address, browser type and device;
- which pages you visited, when, and how you arrived; and
- whether you opened our emails and which links you clicked.
Sensitive information. We do not seek sensitive information. Coaching conversations sometimes touch on health, wellbeing or personal circumstances. Where you share something like that, we treat it as confidential under section 12 of our Terms and we do not record it in our systems unless you ask us to.
Children. Our services are for working professionals. We do not knowingly collect information from anyone under 18.
3. Why we collect it
We use your personal information to:
- send you the ebook and other resources you asked for;
- deliver the services you have booked and prepare properly for your sessions;
- take payment and keep financial records;
- send you our newsletter, and information about our programs and events;
- respond to you when you contact us;
- improve our website, our materials and our services; and
- meet our legal and tax obligations.
4. Emails and marketing
When you download our ebook or subscribe, you are consenting to receive emails from us. These include a short series about the book, our weekly newsletter, and information about our programs and events.
You can unsubscribe at any time. Every email has an unsubscribe link at the bottom, and it works immediately. You can also just reply and ask, and we will take you off.
We comply with the Spam Act 2003 (Cth). We identify ourselves in every message, we include a working unsubscribe function, and we do not send commercial messages to people who have not consented.
Unsubscribing from marketing does not stop transactional emails about a service you have booked and paid for, such as booking confirmations and reminders.
We do not sell, rent or trade your personal information to anyone. Ever.
5. Who we share it with
We share your information with the service providers we use to run the business. Each of them only receives what they need.
Provider
What they do
Where your data is held
GoHighLevel / LeadConnector
Website pages, forms, email delivery, booking, client records
United States
Payment provider, Stripe
Processing payments
United States / Australia
Zoom
Delivering and recording coaching sessions
United States
Accounting software, Xero
Invoicing and financial records
Australia / New Zealand
Analytics
Understanding website traffic
United States
We may also disclose your information to our professional advisers, or where we are required or authorised to do so by law.
6. Information sent overseas
Some of the providers above store data outside Australia, mainly in the United States.
This means your personal information may be held on servers overseas. We take reasonable steps to use reputable providers who have appropriate protections in place, but privacy laws in other countries are not always the same as Australian law.
By providing your information to us, you consent to it being disclosed to those providers on this basis.
7. Cookies
Our website uses cookies, which are small files stored on your device. They help the site work properly, remember your preferences, and tell us how people use the site.
You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.
8. How we keep it safe
We take reasonable steps to protect your information, including access controls, strong passwords and multi-factor authentication on our systems, and using established providers who maintain their own security standards.
No system is completely secure. If we become aware of a data breach that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required.
9. How long we keep it
-We keep your information for as long as we need it for the purposes above.
- Email subscribers: until you unsubscribe, and then a minimal record so we do not email you again by mistake.
- Clients: for seven years after our work together ends, which is what our tax and record-keeping obligations require.
- Enquiries that go nowhere: roughly two years.
After that we delete it or de-identify it.
10. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is wrong. Email us at [email protected] and we will respond within thirty days.
There is no charge. If we cannot give you access for a reason the law allows, we will tell you why in writing.
You can also ask us to delete your information, and we will do so unless we are required to keep it, for example for tax records.
11. Complaints
If you think we have mishandled your personal information, please tell us first. Email [email protected] with the details and we will investigate and respond within thirty days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Website: oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001
12. Changes to this policy
We may update this policy from time to time. The current version is always on our website with the date it was last updated. If we make a significant change, we will tell you by email.
13. If you are in the United Kingdom or the European Union
This section applies in addition to everything above if you are in the UK or the EU. Where it conflicts with anything above, this section prevails.
For the purposes of the UK GDPR and the EU GDPR, the data controller is Get Coaching Pty Ltd, contactable at [email protected].
Our lawful basis for using your information
What we do
Our lawful basis
Sending you the ebook, our newsletter and information about our programs
Your consent, which you can withdraw at any time
Delivering the services you have booked, including session preparation
Performance of our contract with you
Taking payment
Performance of our contract with you
Keeping financial and tax records
Compliance with a legal obligation
Responding to your enquiries
Steps taken at your request before entering a contract, or our legitimate interests in answering you
Website analytics and improving our services
Our legitimate interests in understanding and improving what we offer, balanced against your rights
Using your testimonial in our marketing
Your consent
Your rights
You have the right to:
- access the personal information we hold about you, and receive a copy;
- have inaccurate information corrected;
- have your information erased, sometimes called the right to be forgotten;
- restrict how we use your information while a concern is being resolved;
- receive your information in a portable, machine-readable format, or have it sent to another provider (data portability);
- object to us using your information where we rely on legitimate interests; and
- withdraw your consent at any time, which does not affect anything we did lawfully before you withdrew it.
You have an absolute right to object to direct marketing. If you tell us to stop, we stop, with no balancing exercise and no questions asked.
To exercise any of these rights, email [email protected]. We will respond within one month. If your request is complex we may extend that by up to two further months, and we will tell you if we do. There is no charge.
Automated decision-making
We do not make decisions about you by solely automated means, and we do not carry out profiling that produces legal or similarly significant effects for you.
Data breaches
If a breach of your personal information is likely to result in a risk to your rights and freedoms, we will report it to the relevant supervisory authority within 72 hours of becoming aware of it. Where the risk to you is high, we will tell you directly without undue delay.
Your information leaving the UK or the EU
We are based in Australia, which does not have an adequacy decision from the European Commission or the UK Government. Some of our service providers are in the United States.
Where we transfer your information to those providers, we rely on Standard Contractual Clauses, or the UK International Data Transfer Addendum, entered into with each provider. You can ask us for details of the safeguards in place by emailing [email protected].
Our representative
We have assessed our processing of UK and EU personal information as occasional, low risk and not involving special categories of data on a large scale, and on that basis we have not appointed a representative. We keep this assessment under review.
Cookies
If you visit our website from the UK or the EU, we will ask for your consent before setting any cookie that is not strictly necessary for the site to work. You can change or withdraw your choice at any time through the cookie settings link on our website.
Complaints
Please tell us first, at [email protected], and we will investigate and respond.
You also have the right to complain to a data protection authority.
United Kingdom — Information Commissioner's Office, ico.org.uk, telephone 0303 123 1113.
European Union — the supervisory authority in the country where you live, work, or where you think the problem happened. A list is published by the European Data Protection Board at edpb.europa.eu.
14. Contact us
Get Coaching Pty Ltd trading as Architect2Entrepreneur™ ACN 622 877 585 · ABN 37970981212
Email: [email protected]
Postal address: 13 Neirbo Avenue Hurstville NSW 2220